Your account

To navigate and buy in manu, you will need to create an account. 

When you create an account, you are declaring that you are of legal age in your country. We do not ask for your age.

To create an account in manu, you must first register with your full name, a valid email, register your password and confirm it. Also, you should accept these terms and conditions. 

To create an account in the name of a company or organization, you must register its full name, a valid email, register your password and confirm it. Also, you should accept these terms and conditions. 

Before completing your first transaction, you must register a legitimate shipping address and a (valid) tax identification number for yourself or the company or organization you represent, for billing purposes. 

You have the option of registering a person authorized to receive your orders at each shipping address and sign the acknowledgment receipt. 

We accept payments with credit and debit cards, also wire transfers.. 

When you create an account, you agree to provide the information requested about your credit or debit card. Check our Privacy Policy to learn more about how the hired payment processor manage the information of your credit or debit card. 

You are responsible to maintain the confidentiality of your account and password, as well as restrict the access to your account. You also accept responsibility for all activities conducted under your account or using your password. 

We reserve the right to refuse access to your account, close your account, remove, or edit any content published on the website, and cancel your orders at our sole discretion.

Log in to your account

Your manu account grants you a non-exclusive, non-transferable, non-sublicensable restricted access license if you follow these terms and conditions.

By creating a manu account, you agree to use this access license for personal and non-commercial purposes. 

This access license excludes the resale or commercial use of manu or its contents, as well as any compilation or use of product lists, descriptions, sale price or total price; any derivative use of manu or its contents; any downloading, copying, or other use of your account information for the benefit of any third party; and the use of data mining, robots, or similar data gathering and extraction tools. 

Any right that manu explicitly does not grant to you in these terms and conditions, it is a right hereby reserved. 

Without manu's clear written permission:

• You cannot replicate, sell, resell, or exploit manu, or any of its portions, for commercial or other purposes in any way. 
• You cannot frame or use in any way manu’s trademarks, logos, and other proprietary material (such as images, text, page layout, or forms). 
• You cannot use meta tags or "hidden text" including manu's name or trademarks.

By creating a manu account, you guarantee that you will not misuse it in any way, and that you will only use it to browse, buy products, and update information.

We will deny access to your manu account if any of these terms and conditions is in breach.

Electronic means

You are connecting with us electronically every time you log in to your manu account or send us emails, text messages, or other sorts of communications from your desktop, tablet, or mobile device. 

You consent to receive electronic communications such as emails, text messages, mobile device push alerts, notices, and messages when you create a manu account. 

By creating a manu account, you accept that all agreements, notices, statements, and other communications that manu sends you electronically will meet all legal requirements for written communications.

Risk of losing

Your purchases in manu are insured by an insurance policy that covers the total price paid, in case of theft, loss, or deterioration (total or partial).   

This means that when you or an authorized person have received and signed the acknowledgment receipt, manu will transfer the ownership and the risk of losing of any product under your name. 

Suppliers

You can buy in manu a wide range of products from the manufacturers or wholesalers. 

manu is not responsible for inspecting, assessing, or guaranteeing any manufacturer's or wholesaler's products. 

manu has no responsibility for the activities of the suppliers or any other third parties, nor for the products and their contents.

Product description

manu shall have no liability or warranty about the accuracy, completeness, or reliability of the published product descriptions, nor that they are up to date or error-free. 

If a product purchased through manu does not meet its specifications, the sole option is refusing to receive it and submit a claim to get a refund.

Purchasing process

When you purchase any product in manu, you are giving permission to manu to buy it from the manufacturer (or distributor) on your behalf, but at your expense. 

The manufacturers (or wholesalers) set a minimum order quantity for each product, which we refer to as the manufacturer's order.

The manufacturers (or distributors) can offer lines of products (a group of related products, for instance: office supplies). In these cases, the manufacturers (or wholesalers) can set a minimum order quantity for any line of products based on volume (Mt3) or weight (kg). 

You do not have to purchase the manufacturer’s order of any product because we consolidate the customers’ orders within the same shipping country or region to complete the manufacturer's minimum order quantity of each product or product line. This means you can buy as much of any product as you want, regardless of whether it is part of a line or not. 

manu consigns the products that you buy to our subsidiary company in your country, which is responsible for delivering them to your doorstep, along with a sales invoice with tax validity for the total price paid, issued by that company.

Orders consolidation

We consolidate our customers' orders by product or product line and shipping country or region to complete the manufacturer's order.  

You will be able to monitor the progress of any manufacturer's order while checking any product.  

If a product’s order exceeds the manufacturer's current order, manu will automatically split this order into two (2) parts: 

• The first portion is to complete the manufacturer's current order.     

• The second part is to begin the manufacturer's upcoming order.  

manu will send you an email detailing how was split this product’s order. 

Reserves and charges

We accept payments with credit and debit cards, also wire transfers.

Each time you pay, the payment processor places a seven (7) day reserve on your card for the total price of your order:

1. At the time the manufacturer's minimum quantity of any of the products in your order is completed, the processor applies a partial charge for the total price of the corresponding product, and simultaneously makes a new reserve of seven (7) days for the total price of the other products. And so on, until the minimum quantity of all the manufacturers of the products in your order has been completed.

The payment processor applies the reserves and charges through a tokenization process to ensure the confidentiality of your card’s information. For further information, please review our Privacy Policy. 

Order cancellation

You cannot cancel your orders. Please verify carefully before checking out your orders. 

If you have not received the manufacturer's complete order notification email for any of the products in your order, within a period of 30 calendar days, counted from the date of your order, you may request a refund of the amount total paid, for which you must send a request through the "Contact us" section.

Products’ sale price

The selling price of a product and shipping cost depend on the shipping address that you set in your orders. 

Most of the products have a scale of prices with additional volume discounts.

The following events may affect the total price due if the order contains products in quantities that are fewer than the manufacturer's (or wholesaler's) minimum quantity requirement:

• The manufacturers and wholesalers update the sale price of their products from time to time. 

• The service suppliers update the costs of logistic service, such as freight, insurance, among other services, on a regular basis. 

• Modifications to the customs taxes.  

Manufacturers (or wholesalers) have the right to modify the sale price of their products at any moment. The logistic service suppliers (such as freight companies, insurance companies, among other suppliers) may update their costs at any time. In fact, every country's government may, in its sole discretion, modify the customs taxes at any moment.  

These updates will only affect those products whose manufacturer's order has not been yet completed.

In these instances, manu will send you an email asking you to accept or reject your order within a non-extendable period of two (2) business days, starting on the sending date:

• If you confirm, manu will update the total price due for your order and the applied reserve on your credit or debit card.

• If you reject, manu will eliminate the affected products from your order:

1. If your order contains several products, manu will update the total price due for your order and the applied reserve on your credit or debit card.

2. If your order contains only one product, manu will cancel your order and the applied reserve on your credit or debit card.

Sample request

You can request samples of the products that have this option and verify their quality before making your first order. 

Delivery of your purchases

You can view the estimated delivery time (in days) of any product by adding it to your shopping cart, which it is calculated from the container's shipment date. You will also be able to view graphically and in percentages how much of the manufacturer's current order is still outstanding.

The manufacturers (or wholesalers) require a minimum order quantity of any product (manufacturer order). The manufacturer’s order will be equivalent up to six (6) standard pallets. Exceptionally, manufacturer’s order of any products could be up to twentyfour (24) standard pallets (or a 40 Ft container), under manu’s only discretion.

You will also be able to view graphically and in percentages how much of the current container is still outstanding. 

The shipping process of each container toward your shipping country will begin when the exporting warehouse have received the standard pallets that fill each one. In general, the shipping process should take three (3) business days.

Once manu has paid for the customs taxes within the shipping country, manu will send an email to all our customers (in certain cases, a phone call) notifying them of the delivery date of their purchases.

Delivery dates and times

manu does not deliver on Sundays or holidays.

By creating a manu account, you accept to sign a copy of the sales invoice as acknowledgment receipt when you receive any purchase. You must fill out the following information in the copy of the sales invoice:

1. Your full name.

2. Your identification numbers.

3. The receipt dates.

4. Your signature.

You accept that manu delivers your purchases to the authorized persons in your manu account and require them to sign a copy of the sales invoice as an acknowledgment receipt under their names, but on your behalf.

We recommend that you and any authorized person carefully review any purchase before signing the copy of the sales invoice as an acknowledgment receipt.

Refunds

Our subsidiary company in your country will deliver to your doorstep all products purchased in perfect conditions.

You may refuse to receive any product only in certain instances. For further information, please check our Refunds Policy.

Failed products

Some manufacturers and wholesalers have a warranty policy for failed products. You can review the details of this warranty into the product specifications, when applies, such as: 

• The validity period of the product warranty.

• The product's conditions of use.

• The confirmation method of the compliance with the product's conditions of use.

• Among other details.

The warranty for failed product is granted only and exclusively by manufacturers or wholesalers, and they are the unique responsible to confirm if any product’s conditions of use were met, and if so, to respond for the warranty within the validity period.

manu does not make any explicit or implied warranty statement concerning any product.

You fully acknowledge and accept that any use of any product that you buy in manu is at your own risk.

For further information, please check our Refunds Policy.

Account suspension

manu will suspend the access to any account whose owner, representative, or authorized person is on one of the following blocked lists: 

• The "List of Denied Persons” issued by the Bureau of Industry and Security (BIS) of the Department of Commerce of the United States of America.

• The “Specially Designated Nationals and Blocked Persons List" issued by the Office of Foreign Assets Control (OFAC) of the Department of the Treasury of the United States of America.

manu will not provide service in any country that has been sanctioned by the Department of Commerce of the United States of America.

manu will also not provide service in any country that has been sanctioned by the Department of the Treasury of the United States of America.

If you have been sanctioned by the United States of America, or if your country's government has imposed sanctions consistent with the United States of America's regulations, we will suspend the access to your manu account.

About exclusive suppliers

manu will select the exclusive suppliers by product or brand to buy under his own name, but on behalf of his customers, all the orders that his customers make within a certain shipping country or region.

The legal representative of any product’s manufacturer or wholesaler should accept these terms and conditions as a prerequisite of manu to publish their products.

We reserve the right to edit any information published on manu at any moment at our sole discretion.

Sales exclusivity

manu will select the most competitive suppliers to grant them the exclusivity to sell their products through manu in certain countries, based on the terms of sales exclusivity.

There are two (2) types of sales exclusivities:

1. Sales exclusivity by product and shipping country or region. This type of exclusivity states that the exclusive manufacturer or wholesaler will be the only supplier authorized to sell a specific product through manu in a specific country, regardless of brand.

2. Sales exclusivity by brand and shipping country or region. This type of exclusivity states that the exclusive manufacturer or wholesaler will be the only supplier authorized to sell a product of a specific brand through manu in a specific country. This means that another manufacturer or wholesaler may sell the same product of a different brand thought manu in the same country.

In our sole discretion, we reserve the right to choose on a case-by-case basis the type of sales exclusivity we will grant to each exclusive supplier.

Validity period

The validity period of the sales exclusivity is one (1) year.

Countries

At our sole discretion, we reserve the right to decide on a case-by-case basis the countries of sales exclusivity that we will grant to each exclusive supplier.

Exclusive suppliers selection

The interested manufacturers and wholesalers must submit proposals in PDF format through the "Contact Us" section, in compliance with the terms of sales exclusivity.

manu will evaluate the terms of the proposals received by product and assign ten (10) points to the most competitive proposal in each term.

manu will sum up the points assigned to each proposal and grant the sales exclusivity by product or brand and shipping country or region to the manufacturer or wholesaler whose proposal has obtained the highest score.

manu will email the results of each evaluation to the participating suppliers, without disclosing their identities, but indicating the points assigned in each term.

manu will evaluate new proposals from other suppliers during the validity period for sales exclusivity by product and shipping country or region granted to any manufacturer or wholesaler. If the exclusive suppliers do not obtain the highest score, they will have the option to improve their initial proposals.

Terms of sales exclusivity

Interested manufacturers and wholesalers must submit their proposals in compliance with the following terms:

1. The unit sale price of the product.

• manu will assign ten (10) points to the supplier that offers the product's lowest unit sale price.

2. Minimum order quantity.

• manu will assign ten (10) points to the supplier that requires the smallest order quantity.

• The minimum order quantity for a product can be up to six (6) standard pallets.

• Each standard pallet, including the pallet, will have a maximum height of 2.0 meters.

• manu consolidates customer orders by product and shipping country or region to fill any exclusive supplier's order.

• If a supplier submits a proposal for a line of products (a group of products that all fall into the same category, such as office supplies), the supplier can set a minimum order quantity for all the products on the list based on volume (mt3) or weight (Kg).

• The minimum order quantity for a product line can be up to ten (10) standard pallets.

3. Delivery time.

• manu will assign ten (10) points to the supplier who delivers their products in the shortest time (preferably products ready for delivery).

4. Delivery place.

• manu will assign ten (10) points to those suppliers who deliver their products in the indicated export warehouse.

5. Palletized load.

• manu will assign ten (10) points to suppliers that deliver their products duly stowed on treated standard pallets (Heat Treated Pallet), in compliance with the ISPM15 Regulation, using polypropylene plastic clamps to fix the load to the pallet and stretchable plastic sheets to shrink the pallet.

6. Warranty policy for wrong products.

manu will assign ten (10) points to the supplier that has offered the most competitive warranty policy for wrong products.

Minimum conditions:

• If any manu’s customer has claimed and submitted evidence (photos and video) of having refused to receive a wrong product due to differences in type, brand, color, size or building material, the exclusive supplier must issue a credit note in favor of manu with the total price paid by the customer, within the non-extendable period of two (2) business days, starting from the claim date. manu will deduct this credit note from the next payment that manu will make in favor of the exclusive supplier. manu will refund the customer the total price paid.

• The exclusive supplier might require the return of each wrong product, in which case must do any arrangement on his own and cover the return shipping cost. Otherwise, the customer will retain possession of the wrong product as fair compensation.

7. Warranty policy for failed products.

manu will assign ten (10) points to the supplier that has the most competitive warranty policy for failed products.

This warranty policy applies to any supplier of mechanical, electrical, electronic and computer products. It also applies to suppliers that promise a minimum yield for their products.

Minimum conditions:

• The warranty policy shall specify at least: 

1. The validity periods.

2. The product's conditions of use.

3. The compliance confirmation method with the product's conditions of use, which can be through a phone call, a video call, or a visit from a technician. The exclusive supplier must pay for any expense related to the chosen confirmation method.

• If any manu’s customer has claimed and submitted evidence (photos and video) of a failed product or whose real performance is below the promised minimum yield, within the warranty period, the exclusive suppliers will have a non-extendable period of five (5) business days to verify the evidence sent by the customer, confirm the compliance with the product’s conditions of use and notify to manu their acceptance or rejection through "Claims", selecting the "Others" option as "Reason". This period will count from the date on which manu has notified the customer's claim.

• In case of acceptance, the exclusive supplier must issue a credit note in favor of manu with the total price paid by the customer, within the non-extendable period of two (2) business days, starting from the acceptance date. manu will deduct this credit note from the next payment that manu will make in favor of the exclusive supplier. manu will refund the customer the total price paid.

o The total price paid by the customer includes the sale price (the quantity multiplied by the unit sale price set by manu) plus the shipping cost (logistic services at origin, freight, insurance, customs taxes, logistic services at destination, and sales tax, if applicable).

• In case of rejection, the exclusive supplier must send evidence that the customer did not comply with the product’s conditions of use.

• In case of not responding within the indicated period, the exclusive supplier must issue the credit note within the established period.

• The exclusive suppliers may require the return of the failed product or with poor performance, in which case they must do any arrangement on his own and pay for the return shipping cost. Otherwise, the product will remain in the customer's possession as fair compensation.

Price update

The exclusive suppliers must notify any sale price update of their products through the "Contact Us" section, attaching the updated price list and indicating the effective date. Price updates must be notified fifteen (15) business days prior to the expiration date. This period does not include Saturdays, Sundays, or holidays in the United States of America.

Renewal of sales exclusivity

At the end of the validity period, manu will automatically renew the sales exclusivity to the suppliers:

• That they have fully complied with all the terms of their proposals; and,

• Whose proposals scored the highest.

Validation of sales exclusivity

The exclusive suppliers may validate their sales exclusivity following these steps:

1. Create a manu account for each country.

2. Register a valid shipping address for each account.

3. By reviewing their products (or brands) into each account, the exclusive supplier will be able to validate that:

• • It is the sole supplier that sells those products through manu in that country, in case of a sales exclusivity by product and shipping country or region.
  • Or it is the sole supplier that sells that brand of a product through manu in that country, in case of a sales exclusivity by brand and shipping country or region.

Cancellation of sales exclusivity

At its sole discretion, manu may at any time cancel the sales exclusivity to the suppliers:

• That they have not fully complied with all the terms of their proposals; or,

• Whose proposals did not score the highest.

Purchase order cancellation

At its sole discretion, manu may cancel any purchase order:

• If the supplier delivers any product out the agreed time; and,

• If the supplier delivers any product in breach of the established specifications for palletized cargo.

When manu has advanced a payment and subsequently have canceled the corresponding purchase order, the exclusive supplier must refund manu the payment by wire transfer within the non-extendable period of two (2) business days, starting from the cancellation date.

Payment method

manu will pay the invoices of exclusive suppliers through wire transfer from an international bank of the United States of America, in compliance with the agreed commercial conditions.

Product registration

manu will register and update product information.

The exclusive suppliers must provide all information about their products or brands within the non-extendable period of two (2) business days, starting from the request date.

Sanctions for exclusive suppliers

At its sole discretion, manu may suspend the sales exclusivity at any time in case of any exclusive supplier, or its legal representative, is on one of the following blocked lists:

• The "List of Denied Persons” issued by the Bureau of Industry and Security (BIS) of the Department of Commerce of the United States of America.

• The “Specially Designated Nationals and Blocked Persons List" issued by the Office of Foreign Assets Control (OFAC) of the Department of the Treasury of the United States of America.

The suspension will stand while the exclusive supplier, or its legal representative, remains into the blocked list, or until he has proved it was a mistake (false positive).

If the country of incorporation of any exclusive supplier has been sanctioned by the Department of Commerce or by the Department of the Treasury of the United States of America has sanctioned, manu will suspend the sales exclusivity.

If any exclusive supplier has sanctions imposed in the United States of America, or sanctions consistent with the regulation of the United States of America imposed by the government of its country, we will suspend the sales exclusivity.

Upon the thirtieth (30th) day of suspension, we will cancel the sales exclusivity.

manu will not provide service in any country sanctioned by the Department of Commerce or the Department of the Treasury of the United States of America.

Export policy

Both manu and all its suppliers of products, services and software declare that they comply with all export and re-export restrictions of the United States of America or other restrictions that may apply to goods, software, technology, and services.

Copyright

All posted content, such as text, graphics, logos, images, audio clips, and software, is a property of manu or a property of its suppliers of products, services, or software, and is protected by the US and international intellectual property laws.

Trademarks

manu represents that all graphics, logos, and names it uses are trademarks or brand images of its own, registered in the United States of America and in other countries.

The suppliers of manu represent that all graphics, logos, and names they use in their products, services and software are trademarks or brand images of their own, registered in the United States of America and in other countries, or that they have a prior authorization of their legitimate owners, and that in such virtue they authorize manu to post such graphics, logos, and names.

Intellectual property claims

If you believe that your intellectual property rights are being infringed, please refer your complaint through "Claims", selecting the "Others" option as "Reason".

Disclaimer of warranties and limitation of liability

manu provides "as is" and "subject to availability" all the information, content, materials, products, services, and software included or otherwise made available to you through manu, unless otherwise specified in writing.

manu does not warrant or make any representation of any kind, explicit or implied, relating to the operation of manu or to the information, content, materials, products, services, or software included in or otherwise made available to you through manu, unless otherwise specified in writing.

You expressly agree that your use of manu is at your own risk.

To the extent permitted by law, manu does refuse all warranties, explicit or implied, including, but not limited to, warranties of merchantability and suitability for a particular purpose.

manu does not warrant that the information, content, materials, products, services, and software included in or otherwise made available to you through manu, or that electronic communications sent by manu, are free of computer viruses or other harmful components.

To the extent permitted by law, manu shall not be liable for any damages arising out of any use of manu, or the information, content, materials, products, services, and software included in or otherwise made available to you through manu, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing.

Applicable law

By creating a manu account, you agree that the applicable federal law of the United States of America and the laws of the State of Delaware, regardless of conflict-of-laws principles, shall govern these terms and conditions and any dispute of any kind that may arise between you and manu.

Controversies

Any dispute or claim relating in any way to any use of manu shall be resolved in the state or federal courts of the State of Delaware, United States of America, and you consent to the exclusive jurisdiction and venue of these courts. Each party waives any right to a jury trial.

Additional software terms

The following terms ("Software Terms") apply to any software (including software updates) and any related documentation we make available to you in connection with manu (the "software manu").

Use of the software manu. You may use the software manu only as provided by manu, and as permitted by these terms of use. You may not incorporate any part of the software manu into other programs or compile any part in combination with other programs, or copy, modify, create derivative works of, distribute, assign rights to, or license the software manu in whole or in part. All software used in manu is property of manu or its software suppliers and is protected by U.S. and international copyright laws.

Use of third-party services. When you use the software manu, you may also be using the services of one or more third parties, such as a mobile operator or mobile software provider. Use of these third-party services may be subject to the policies, terms of use, and fees of these third parties.

Unauthorized reverse engineering. You may do not reverse engineer, disassemble, or decompile, manipulate, or circumvent the security mechanisms associated with the software manu, in whole or in part.

Updates. We may offer automatic or manual updates to the software manu at any time without notice.

End users of government institutions. If you are an end user of a United States Government institution, we license manu software as a "Commercial Product" as the term is defined in the Code of Federal Regulations of the United States of America (See 48 C.F.R. subchapter 2.101) and the rights we grant with respect to the software manu are the same rights we normally grant to any other user under these terms of use.

Conflicts. In the event of a contradiction between these terms of use and the third-party terms applicable to any part of the software manu, such as the terms of open-source licenses, those other terms shall govern that part of the software manu for the duration of the conflict.