Some suppliers have a warranty policy for failed products. You can find the details of the warranty policy into the product specifications, when it applies, such as: 

•         The validity period of the product’s warranty.

•         The product's conditions of use.

•         The confirming method of compliance with the product's conditions of use.

•         Among other terms.

If you receive a failed product, you must claim within the validity period of the product’s warranty to receive a refund of the total price paid.

To prove your claim and receive a refund, you must record a (1) video showing the failures and attach it to your claim. 

You may receive a phone call, video call or a visit from a technician from the supplier, to determine if you fully complied with the product’s conditions of use.

Some suppliers may require the return of the product. In these cases, such suppliers will cover the shipping cost of the return.

The suppliers have a non-extendable period of five (5) business days, starting from the date of your claim, to verify the submitted evidence, confirm the compliance with the product’s conditions of use and notify to manu the acceptance or rejection of your claim.

manu will send you an email notifying the supplier's response, within the next forty-eight (48) business hours. In case you have not received the supplier’s response, you should notify to us through "Claims", selecting the "Others" option as "Reason".

Check our Refunds Policy.