In the cases of wrong products or products that are not in perfect conditions, and products not delivered or missing products, manu will process the refund of valid claims within four (4) business days, starting from your claim date.

In the case of failed products, manu will process the refund of valid claims within four (4) business days, starting from the receipt date of the supplier’s acceptance response.

manu will require to the payment processor to reverse the charge applied on your credit or debit card. The payment processor will reverse the charge within the time frame set out in its internal policies.

We will send an email to you once the refund process has finished.

The charge reverse may take up to 30 calendar days to appear on your credit or debit card statement, depending on the card issuer.