What are the terms of sales exclusivity?
Interested manufacturers and wholesalers must submit their proposals in compliance with the following terms:
1. The unit sale price of the product.
- manu will assign ten (10) points to the supplier that offers the product's lowest unit sale price.
2. Minimum order quantity.
- manu will assign ten (10) points to the supplier that requires the smallest order quantity.
- The minimum order quantity for a product can be up to six (6) standard pallets.
- Each standard pallet, including the pallet, will have a maximum height of 2.0 meters.
- manu consolidates the customers' orders by product and shipping country or region to complete any exclusive supplier's order.
- If a supplier submits a proposal for a line of products (a group of products that all fall into the same category, such as office supplies), the supplier can set a minimum order quantity for all the products on the list based on volume (mt3) or weight (Kg).
- The minimum order quantity for a product line can be up to six (6) standard pallets.
3. Delivery time.
- manu will assign ten (10) points to the supplier who delivers their products in the shortest time (preferably products ready for delivery).
4. Delivery place.
- manu will assign ten (10) points to those suppliers who deliver their products in the indicated export warehouse.
5. Palletized load.
6. Warranty policy for wrong products.
manu will assign ten (10) points to the supplier that has offered the most competitive warranty policy for wrong products.
Minimum conditions:
- If any manu’s customer has claimed and submitted evidence (photos and video) of having refused to receive a wrong product due to differences in type, brand, color, size or building material, the exclusive supplier must issue a credit note in favor of manu for the total price paid by the customer, within the non-extendable period of two (2) business days, starting from the claim date. manu will deduct this credit note from the next payment that manu will make in favor of the exclusive supplier. manu will refund the customer the total price paid.
- The exclusive supplier might require the return of each wrong product, in which case must do any arrangement on his own and cover the return shipping cost. Otherwise, the product will remain in the possession of the customer as compensation.
7. Warranty policy for failed products.
This warranty policy applies to any supplier of mechanical, electrical, electronic and computer products. It also applies to suppliers that promise a minimum yield for their products.
Minimum conditions:
- The warranty policy shall specify at least:
o The validity periods.
o The product’s conditions of use.
o The compliance confirmation method with the product's conditions of use, which can be through a phone call, a video call, or a visit from a technician. The exclusive supplier must pay for any expense related to the chosen confirmation method.
- If any manu’s customer has claimed and submitted evidence (photos and video) of a failed product or whose real performance is below the promised minimum yield, within the warranty period, the exclusive suppliers will have a non-extendable period of five (5) business days to verify the evidence sent by the customer, confirm the compliance with the product’s conditions of use and notify to manu their acceptance or rejection through "Claims", selecting the "Others" option as "Reason". This period will count from the date on which manu has notified the customer's claim.
- In case of acceptance, the exclusive supplier must issue a credit note in favor of manu for the total price paid by the customer, within the non-extendable period of two (2) business days, starting from the acceptance date. manu will deduct this credit note from the next payment that manu will make in favor of the exclusive supplier. manu will refund the customer the total price paid.
o The total price paid by the customer includes the sale price (the quantity multiplied by the unit sale price set by manu) plus the shipping cost (logistic services at origin, freight, insurance, customs taxes, logistic services at destination, and sales tax, if applicable).
- In case of rejection, the exclusive supplier must send evidence that the customer did not comply with the product’s conditions of use.
- In case of not responding within the indicated period, the exclusive supplier must issue the credit note within the established period.
The exclusive suppliers may require the return of the failed product or with poor performance, in which case they must do any arrangement on his own and pay for the return shipping cost. Otherwise, the product will remain in the possession of the customer as compensation.